Knowledgebase

If you are unable to login to SecureWebUSA.com web site it's possible that you have some security features enabled on your web browser that is preventing you from logging in correctly.

Here are some things to check:

Are you using an Ad or Pop-up blocker?

Several browsers include a built-in Pop-up blocker and there are several 3rd-party products that help to keep these Pop-ups from appearing.  Sometimes they can interfere with how our web site displays content about your account and services.  Make sure that you add securewebusa.com to the exceptions.  If you aren't sure, open up a support ticket and let us know the browser and version that you are using or try an alternative browser.  We recommend Firefox.

Is JavaScript disabled?

JavaScript is the language that the web site will use to display content on your computer.  If you have this disabled, please re-enable it for this site.

When all else fails

Simply open up a support ticket and be sure to use the same Email address that you use for your account.  We will check and make sure your account is working correctly and reset your password.

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